We are operators and educators! Led by Dr. Arsenault, the former Dean of the Faculty of Tourism and Hotel Management at Royal Roads University, this team of award-winning small businesses brings decades of tourism training, education and instructional design expertise. And, we've worked in everything from heritage, to adventure guiding, culinary, aviation, hotels, destination management and more!
Nancy Arsenault, Ph.D.
Entrepreneur, educator, researcher, award-winning instructional designer Nancy’s been described as a visionary, pioneer, champion of small businesses and community tourism. Excited about e-learning , she bringing decades of experience in training and development, product and market development, experiential travel, destination development, business planning and strategy. And, Nancy takes pride in leaving a legacy with the programs she designs.
Lesley Anderson, MA
Program Manager, E-facilitator, Instructor, Tourism Café Canada
Diversity is the only way to describe Lesley’s international career that spans seven countries and multiple sectors of the tourism industry. From her early years as a cycle guide for Backroads, to the Experience Brand Manager at Destination Canada, community tourism development, and decades of industry training, Lesley's product and market development, research and education skills are ideal for this foray into e-learning.
Learning Support Coordinator
Diana loves to find, fit and fine-tune all the pieces of the puzzle achieving the optimal outcome for every project. Her diverse career in event management, tourism, hospitality advertising and product development combined with her research, development and planning skills sets the stage for her role in assisting fellow tourism professionals as they embark into the world of e-learning.
Paul Arsenault, CD, MBE
Our resident Francophone and behind-the-scenes guy, Paul has the fun role of managing the finances, logistics, overseeing translations, editing and conducting research. Professionally trained as a Civil Engineer, Paul joined the team after retiring from the Canadian Armed Forces and now has contributed to visitor experience assessments, evaluating Canadian Signature Experience applications and project management activities.
Jane Osler, BES, CMC
Research Manager, E-facilitator, Instructor
Consumer insights, strategic marketing and business planning, competitive analysis, pricing strategies and product development have shaped Jane’s 25+ year career in the tourism industry. As the VP of Consumer and Market research at Intrawest to President of her own consulting firm, Jane brings her years of research expertise and stakeholder facilitation to the team.
Luc Arsenault, BA (Languages)
E-Learning, Content Creator
A natural story-teller, Luc is a passionate educator with a penchant for the connected digital world. A quick learner, Luc can assimilate knowledge one day, and take action the next. Naturally curious and tech-oriented, he’s made a career for himself in aviation as a pilot and flight instructor. Technically competent, Luc delivers training from classrooms to full-motion flight simulators to 1:1 coaching.
Margaret Doyle, MFA
A passionate believer in power of stories Margaret has developed story systems, training, and media for large corporations, governments, destinations, and businesses in order to shift cultures, inform and direct strategy, and bring stories to life. A skilled educator and coach, Margaret has spent more than a decade helping businesses improve their content strategy for competitive digital environments through strategic content design and immersive storytelling.
Gaetane Palardy, Red Seal Chef
Francophone Instructor, E-facilitator
An award-winning tour operator, chef, culinary arts instructor, tourism educator and more Gaetane brings 25+ years of tourism and hospitality expertise to the team from BC and Quebec where she has enjoyed serving the Francophone and Anglophone communities. From Food Safe and Superhost courses to the Culinary Service Manager for the Canadian athletes at the Beijing Olympics, her experience is vast.
With a commitment to innovation and a passion for tourism, Dee has helped clients build effective, award winning marketing and communications campaigns and events for over 30 years. An advocate of research and consumer insights Dee has assisted governments, large corporations, not for profits and small businesses build strategic plans that deliver on objectives and growth. She believes in measuring success and accountability.
Creative, curious and committed, Bonnie brings over 20 years of graphic design and corporate branding to the team stemming from a career in the print and web design industries. Her foray into e-learning and online training with the Tourism Connects team is vital to the team in everything from harmonizing the visual aesthetics to creating design templates, fancy icons and more!
Rob and Jane Weiss
We speak geek so you don’t have to! Rob and Jane Weiss have been bringing technology solutions to small businesses since 2002. Our focus is simple: to listen. Today, we are privileged to connect our clients with the tech tools and resources they need to succeed. We manage your online world, so you can manage your business.
If you are interested in joining the Tourism Connects e-learning team, send us your contact information and we will be in touch.